Terms of Service

Last updated: July 16, 2026

These Terms govern use of NRD Insight (the "Service"), operated by NRD Tech LLC ("NRD Tech," "we," "us"). By creating a workspace or using the Service you agree to these Terms on behalf of yourself and, if you sign up for an organization, that organization (together, "Customer," "you"). If you don't agree, don't use the Service.

1. The Service

NRD Insight analyzes source code repositories and related development data that you explicitly connect, using AI models, to produce engineering-quality and business-impact insight, dashboards, and training content for your organization's internal use.

2. Your account and workspace

• You must provide accurate information and keep your credentials secure. You are responsible for activity under your workspace, including users you invite.
• You must have the authority to connect the repositories and data sources you connect. Connecting a repository is your representation that your organization owns it or is authorized to have it analyzed.
• Admins control which repositories are analyzed, who has access, and billing settings.

3. Your data and our license to it

• You own your data. Source code, development data, and everything derived from them for your workspace ("Customer Data") remain yours. These Terms grant us no ownership.
• You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Data solely to provide and secure the Service for you, consistent with our Privacy Policy.
• We will not use Customer Data to train AI models, sell it, or disclose it except as required to provide the Service (see our subprocessor list) or by law.
• We may use aggregated, de-identified operational metrics (never your code, never anything identifying you or your developers) to operate and improve the Service.

4. Acceptable use

You will not: (a) use the Service to violate law or third-party rights, including your developers' rights under applicable employment law; (b) attempt to access another customer's data or probe, scan, or test the vulnerability of the Service except through a coordinated disclosure we've agreed to; (c) reverse engineer or resell the Service; (d) connect repositories you lack authority over; (e) use the Service to build a competing code-evaluation product; or (f) interfere with the integrity or performance of the Service.

5. Plans, trials, and billing

• Subscriptions are billed monthly in advance through Stripe: a base platform fee plus a per-seat fee for each analyzed developer — a developer whose code the Service analyzed during that billing month. Viewer accounts are free.
• AI credits: each plan includes a monthly AI-analysis allowance. When it is exhausted, AI analysis pauses for the remainder of the period unless you opt in to metered overage ($0.05 per credit). You can review usage and caps at any time; opting in is always an explicit choice.
• Free trial: 14 days with the limits shown at signup (currently 5 repositories, 10 analyzed developers, capped credits). A payment method is required; you will not be charged until the trial converts, and you can cancel in one click before it does.
• Changes and cancellation: you may upgrade, downgrade, or cancel at any time; changes take effect per Stripe's proration or at the next renewal as shown at checkout. Fees are non-refundable except where required by law.
• Late payment: if payment fails, we retry per our processor's schedule; continued failure may result in suspension until resolved. We never delete your data merely for late payment inside the first 60 days.
• Prices may change with at least 30 days' notice, effective at your next renewal. Taxes are your responsibility where applicable.

6. Our commitments

• We will operate the Service with commercially reasonable skill and care, maintain the security measures described in the Privacy Policy, and notify you without undue delay of any breach affecting your Customer Data.
• We target high availability but do not guarantee uninterrupted service; scheduled analysis may be delayed or re-run.

7. AI outputs — an honest disclaimer

The Service's evaluations are produced by AI against a published rubric and always carry quoted evidence so you can verify them. They are decision support, not decisions. AI can be wrong. You are responsible for how evaluations are used within your organization — especially for employment decisions, where you must apply human review and comply with applicable law. We disclaim liability for personnel decisions made from Service output.

8. Intellectual property

We own the Service, its software, rubric, and everything we provide (excluding Customer Data). You receive a limited, non-transferable right to use the Service during your subscription. Feedback you volunteer may be used to improve the Service without obligation.

9. Confidentiality

Each party will protect the other's non-public information with at least reasonable care and use it only to perform under these Terms. Your source code is your Confidential Information, full stop.

10. Warranties and disclaimers

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA; AND (b) EACH PARTY'S TOTAL LIABILITY UNDER THESE TERMS IS CAPPED AT THE FEES YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, EITHER PARTY'S BREACH OF SECTION 9, OR OUR BREACH OF SECTION 3.

12. Indemnification

You will defend and indemnify us against third-party claims arising from Customer Data you connect without authority or your violation of law or Section 4. We will defend and indemnify you against third-party claims that the Service itself infringes their intellectual property rights.

13. Term, suspension, termination

• These Terms apply while you have a workspace. Either party may terminate for material breach uncured 30 days after written notice; you may cancel anytime as described in Section 5.
• We may suspend access immediately for security risk, non-payment, or violation of Section 4, restoring it when resolved.
• After termination you have a 60-day window to export your data, after which we delete Customer Data per the Privacy Policy.

14. General

• Governing law and venue: the laws of the U.S. state in which NRD Tech LLC is organized, excluding conflict-of-law rules; exclusive venue in the state and federal courts located there. Each party waives jury trial.
• Changes to these Terms: we may update these Terms with at least 14 days' email notice to workspace admins for material changes; continued use after the effective date is acceptance.
• No assignment without consent, except to a successor in a merger or asset sale. No waiver is implied. If a provision is unenforceable, the rest stands. These Terms plus the Privacy Policy (and any signed DPA or order form, which control in that order) are the entire agreement.

15. Contact

nic.delorme@nrdtech.io · NRD Tech LLC, United States.